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September 2026

Terms of Service

1. Introduction

Welcome to Royal Crown Factory ("RCF", "we", "our", or "us"). These Terms of Service govern your access to and use of our website, services, digital platforms, and AI Chatbot.

By accessing or using our website, services, or AI Chatbot, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website, services, or AI Chatbot.

2. About Our Services

Royal Crown Factory specializes in the design and manufacturing of customized recognition products, including but not limited to:

  • Corporate awards

  • Sports trophies and medals

  • Recognition plaques and shields

  • Certificate and gift boxes

  • Memorial and commemorative products

  • Custom metal products

  • Corporate gifts and accessories

All products are manufactured according to client specifications, approved designs, and agreed requirements.

3. Custom Orders

Due to the customized nature of our products:

  • Product designs, dimensions, materials, colors, and finishes must be approved before production begins.

  • Customers are responsible for providing accurate information, logos, artwork, and specifications.

  • Changes requested after production approval may result in additional costs or delivery adjustments.

  • Production timelines may vary depending on product complexity, quantity, and customization requirements.

4. Quotations and Payments

  • All quotations are valid for the period specified in the quotation document.

  • Prices may vary depending on materials, design complexity, quantity, and production requirements.

  • Production will begin after receiving required approvals and payments according to the agreed payment terms.

  • Additional charges may apply for modifications, urgent requests, or changes after approval.

5. Intellectual Property

All website content, including text, images, logos, designs, and branding elements, is owned by Royal Crown Factory unless otherwise stated.

Customers retain ownership of their provided trademarks, logos, and brand materials. By submitting designs or materials, customers grant RCF permission to use them solely for manufacturing and service delivery purposes.

You may not copy, reproduce, distribute, modify, or use our website content, designs, branding, or other intellectual property without prior written permission from RCF.

6. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

  • Colors may slightly vary depending on screens, lighting, and materials.

  • Custom products may have minor variations due to manufacturing processes.

  • Final products may differ slightly from digital previews, renders, prototypes, or reference images.

  • Measurements and specifications may be subject to reasonable manufacturing tolerances.

7. AI Chatbot and Artificial Intelligence Services

Our website may provide access to an AI Chatbot designed to assist visitors with general information about Royal Crown Factory, our products, services, customization options, and other related inquiries.

The AI Chatbot may use third-party artificial intelligence technologies and service providers to generate responses.

By using the AI Chatbot, you acknowledge and agree that:

  • AI-generated responses are provided for general informational and assistance purposes only.

  • AI-generated information may contain errors, inaccuracies, outdated information, or omissions.

  • The AI Chatbot does not guarantee that its responses are always accurate, complete, current, or suitable for your specific requirements.

  • Information provided by the AI Chatbot does not constitute a quotation, purchase agreement, production approval, technical specification, or binding commitment from Royal Crown Factory unless separately confirmed by an authorized RCF representative.

  • Product prices, availability, specifications, production timelines, delivery dates, and customization details should be confirmed directly with Royal Crown Factory before making purchasing or production decisions.

  • You should independently verify important information before relying on AI-generated responses.

  • Royal Crown Factory is not responsible for decisions, actions, losses, or damages resulting solely from reliance on information provided by the AI Chatbot.

AI Chatbot Usage Restrictions

You agree not to use the AI Chatbot to:

  • Submit unlawful, fraudulent, abusive, threatening, or harmful content.

  • Attempt to interfere with, manipulate, or disrupt the operation of the AI Chatbot.

  • Attempt to gain unauthorized access to the AI Chatbot, its systems, or related services.

  • Submit malicious code, viruses, or other harmful content.

  • Use the AI Chatbot for purposes that violate applicable laws or these Terms of Service.

  • Attempt to extract, reproduce, reverse engineer, or misuse the underlying AI systems or technologies.

We reserve the right to restrict, suspend, or terminate access to the AI Chatbot if we believe it is being misused or used in violation of these Terms of Service.

Eligibility and Age Restrictions

By accessing or using our Website or AI Chatbot, you represent and warrant that you are at least 18 years of age.

The AI Chatbot utilizes third-party artificial intelligence technologies that are restricted to adult users. If you are under the age of 18, you are not permitted to use the AI Chatbot under any circumstances.

We reserve the right to terminate or restrict access to the AI Chatbot immediately and without notice if we have reason to believe that a user does not meet this age requirement.

8. Limitation of Liability

Royal Crown Factory is not responsible for delays, losses, or damages caused by circumstances beyond our reasonable control, including supply chain disruptions, shipping delays, natural events, government actions, technical failures, or third-party services.

To the maximum extent permitted by applicable law, RCF shall not be responsible for any indirect, incidental, special, consequential, or similar damages arising from or related to the use of our website, services, or AI Chatbot.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

9. Website and AI Chatbot Usage

You agree not to:

  • Use the website or AI Chatbot for unlawful purposes.

  • Attempt to damage, disable, disrupt, or interfere with website or AI Chatbot functionality.

  • Attempt to gain unauthorized access to our website, systems, databases, or services.

  • Copy, reproduce, or misuse website content without permission.

  • Submit false, misleading, fraudulent, or unauthorized information through contact forms or the AI Chatbot.

  • Upload or transmit viruses, malware, malicious code, or other harmful content.

  • Use automated systems or methods to abuse, overload, scrape, or interfere with our website or AI Chatbot.

  • Use the AI Chatbot to impersonate another person or misrepresent your relationship with Royal Crown Factory.

10. Third-Party Services

Our website and AI Chatbot may rely on third-party platforms, technologies, hosting providers, payment services, communication services, analytics tools, or artificial intelligence providers.

We do not control third-party services and cannot guarantee their availability, accuracy, security, or performance.

Your use of third-party services may also be subject to the terms and privacy policies of those third parties.

11. Privacy and Information Submitted to the AI Chatbot

Information submitted through our website, contact forms, or AI Chatbot may be processed in accordance with our Privacy Policy.

You should avoid submitting sensitive, confidential, financial, or other information through the AI Chatbot unless specifically requested or necessary for the service.

We recommend that you do not share passwords, payment card information, government identification numbers, or other highly sensitive personal information through the AI Chatbot.

For more information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.

12. Changes to These Terms

Royal Crown Factory reserves the right to update these Terms of Service at any time to reflect changes to our services, website, AI Chatbot, business practices, or applicable legal requirements.

Changes will become effective once published on this page. Your continued use of the website, services, or AI Chatbot after changes are published constitutes your acceptance of the updated Terms of Service.

13. Contact Us

For questions regarding these Terms of Service, please contact Royal Crown Factory through our official communication channels.